Hisense recalls French Door Refrigerator due to risk of injury from falling doors

Hisense has issued a recall of its French-door refrigerator with ice maker due to risk of injury to people using them, the electronics and appliance maker said Thursday.

Consumers were reporting hinges breaking, causing refrigerator doors to loosen or come off completely. At the time of the recall notice, Hisense identified four reports of minor injuries, the company said. The U.S. Consumer Product Safety Commission noted that Hisense received a total of 139 reports of the doors loosening or detaching.

The $1,500 refrigerators (model number: HRF266N6CSE) were sold exclusively at Lowe’s between August 2020 and February 2022 and carry serial numbers C2020050100001 through C2020123109000. You can locate the model and serial number inside the refrigerator above the water dispenser:

Diagram of refrigerator serial and model numbers.

You can find the serial number and model number inside the refrigerator on the left side above the water dispenser.

Hisense/Screenshot by CNET

If you notice that your refrigerator is included in the recall, you can request a service visit through the manufacturer’s recall portal or call the Hisense Recall Hotline at 1-888-497-1189. An authorized service technician will be able to fix the problem in about 45 minutes, but Hisense warns that scheduling an appointment can take up to four to six weeks, depending on the number of service requests received and the availability of technicians in your area. .

“In the meantime, if the doors appear to be functioning properly and not sagging, you can continue to use the refrigerator with care by gently opening and closing the doors,” Hisense said.

Karl M. Bailey